Frequently Asked Questions

Great question — and important. We are not a manufacturer. We are a product distributor + custom sourcing agent based in Zhengzhou, Henan, China. This means two ways to work with us:

• Featured Products Distribution: We have 18 curated, pre-priced SKUs (diamond tools, makeup brushes, hair, auto parts, home, outdoor) at factory-direct volume pricing. You order like any supplier, we ship within the lead time.
• Custom Sourcing Agent: Send us any product list or specification — we search 3 best factories from our 1000+ partner network, negotiate, you choose one, then we QC, consolidate, ship, and follow up.

Why this is a GOOD thing for you: Because we don't own a factory, we never force you to buy "our" goods or hide bad quality to protect our margin. We work for you, not the factory.

Our lowest order value is $500 USD. Per-SKU MOQ depends on the product:

Smaller than $500? We still recommend going ahead with a sample / trial order. Message us on WhatsApp or email and we'll find a solution (e.g. combine with other buyers' LCL consolidation).

Standard payment term = 30% deposit + 70% balance after you pass our Pre-Shipment QC report. You never pay 100% up front.

These are the three most common Incoterms (international trade terms). Use this table to decide what works for your country's import setup:

New buyer rule of thumb: Start with FOB Shanghai / Qingdao. Our quote will include everything up to the ship on board, and we'll send 3 freight forwarder quotes for your sea leg so you have full control.

A typical first-time order (1x20' container, mixed featured products or custom sourcing) takes 4–8 weeks from payment to departure, plus the international shipping leg. Stage breakdown:

All documents are emailed within 3 working days of vessel departure (or faster for air/rail). Standard package includes 7 documents:

A mix. Each product card on the Products page shows an "In Stock" or "OEM OK" tag — here's what it means:

Pro tip for new brands: Place a small MOQ order for "In Stock + Private label packaging" first. Sell through once, confirm market fit, then scale to a full OEM run with fully custom specs.

Absolutely — this is one of our most requested services. Private label is available for all 18 featured products, and we handle the whole process end-to-end:

1. Step 1 — Artwork: You send us your logo (AI / PDF / high-res PNG). We create mockup visuals for product + packaging at no extra charge.
2. Step 2 — Method (depends on product):
   • Makeup brushes / kitchen utensils / camping chairs: laser engraving, silk screen print, heat transfer, or debossed leather tag.
   • Diamond tools / drill bits: laser marking on metal surface + custom box label.
   • LED auto bulbs, nail drills: UV print on body + custom gift box.
   • Hair extensions: custom band / tag / wash-care label with your brand name.
3. Step 3 — Packaging options (we send die-cut templates):
   • Standard: neutral brown box (fastest, lowest cost)
   • Mid: full-color retail box / blister pack / color sleeve
   • Premium: PU leather pouch (brushes), tin box (tools), branded carry bag (chair)
4. Step 4 — Pre-production sample is photographed and sent for your written approval before bulk production runs.

Yes. Sample rules are simple:

• Sample cost: varies per product. Small items (brushes, drill bits) are typically $15–40. Large / heavy items (camping chair, grinding wheel) $25–60.
• Sample shipping cost: we get 3 courier quotes (DHL / FedEx / UPS / SF) and you pick. Typical courier cost to RU / KZ / ES / MX / CL = $30–60 per 0.5–2kg parcel with 5–8 day delivery.
• Refund policy: 100% of the sample product cost is credited back to you when you place a bulk order ≥ standard MOQ for that SKU. You effectively get samples for free.

Save on sample shipping: tell us if you have an existing DHL / FedEx account number — we can ship on your account, no courier mark-up.

Great question — because we get this a lot. Here is exactly why our pricing is competitive:

• We buy in consolidated volume. Instead of you ordering 500 pieces alone, we pool featured-SKU orders across our client base into larger factory batches. Factory gives us a better tier price, which we pass through.
• No Alibaba store commission. A standard Alibaba Gold Supplier takes a 2–4% hit on every transaction plus annual store fees ($4k–$10k/yr). We run our own website and pass that savings to you in the product price.
• Factory-neutral quoting (for custom sourcing). When you ask for custom sourcing, we get 3 factories to bid and share the side-by-side quote with you — not just the one with our fattest kickback.
• Zhengzhou cost base. Office and warehousing costs inland are significantly lower than coastal cities (Shenzhen / Shanghai / Ningbo). Overhead stays lean.

Want to verify? Send us any Alibaba link for a comparable product — we'll give you a Ruikexing quote plus explain any quality difference (material, thickness, certification grade). No pressure, just facts.

Certifications are product-dependent. Below are the most common ones. Full test reports are available on request and sent with your Pre-Shipment QC package:

Yes! That's exactly what our Custom Sourcing Agent service is for. The 18 featured SKUs are just the fast-dispatch list. Our actual sourcing network is 1000+ verified partner factories across China covering nearly every category you can think of.

Common custom-sourcing categories our clients request:

We keep pricing simple and fully transparent. Here is the standard fee schedule for custom sourcing projects (not featured products — featured products use the listed buy-it price with margin built in):

Our Triple-Stage QC covers three separate checkpoints. Every stage produces a dated, photo-documented report sent to you within 24 hours:

How do you receive evidence? Each stage sends a PDF report via email — typically 20–60 photos per SKU + a short video clip on request. Everything is stored in a shared folder so you can audit later.

Yes — this is one of our biggest advantages over buying direct from a single factory. LCL (Less than Container Load) consolidation and multi-factory mixing are included in both featured product and custom sourcing orders.

How it works in practice:

1. You order e.g. makeup brushes from Factory A (Luyi), diamond blades from Factory B (Changge), kitchen silicone from Factory C (Yangjiang), and camping chairs from Factory D (Taizhou).
2. Each factory ships finished goods to our Zhengzhou consolidation warehouse — domestic freight is negotiated by us and billed at cost.
3. Warehouse team verifies cartons received vs each factory's packing list, does a final re-inspection, and consolidates into one 20ft / 40ft / LCL shipment on a single Bill of Lading.
4. You pay one set of export docs & one international freight invoice instead of 4.

Quick-reference comparison table for the 4 shipping methods. We advise which one fits your country + cargo type + urgency.

Note for Russian and Latin America importers: Please read the region-specific FAQ Q17 & Q18 below for EAC certification, payment routes (RU), and preferential FTA duty savings (LATAM).

This is the exact moment you need a real partner, not a disappearing factory. Our 30-day post-shipment defect claim process is simple and fair:

We handle region-specific details so you don't have to. Below is a brief summary — for a live quote including these items, please contact our RU or ES native-language teams directly.